Customer satisfaction with insurers reached a score of 76 out of a 100, the highest in the index’s history, according to the report.
Almost every major insurer saw gains in its overall customer rating.
Here’s how major payers fared in the index, and their scores out of 100:
- Humana: 82
- All others: 78
- UnitedHealth: 78
- Aetna: 77
- Blue Cross Blue Shield: 75
- Centene: 75
- Kaiser Permanente: 73
- Cigna: 72
At the Becker's 5th Annual Fall Payer Issues Roundtable, taking place November 2–3 in Chicago, payer executives and healthcare leaders will come together to discuss value-based care, regulatory changes, cost management strategies and innovations shaping the future of payer-provider collaboration. Apply for complimentary registration now.