UnitedHealthcare overpayment, appeal letters going paperless in 13 states

UnitedHealthcare will stop mailing overpayment and appeal decision letters to primary and ancillary healthcare providers in 13 states and Washington, D.C., starting May 5. 

The change applies to UnitedHealthcare Community Plans, according to a Feb. 1 news release from the payer. The letters will be available for view digitally. The change will not affect behavioral health and home- and community-based service providers. 

The 13 states affected are: 

  • Florida
  • Kentucky
  • Maryland
  • Massachusetts
  • Minnesota
  • Missouri
  • New Jersey
  • New York
  • North Carolina
  • Ohio
  • Pennsylvania
  • Rhode Island
  • Texas

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