The study, which collected responses from 3,442 U.S. plan members, measured their satisfaction with the plans — also known as Medicare Part C or Part D — by considering six factors. In order of importance, they are:
- Coverage and benefits
- Customer service
- Claims processing
- Cost
- Provider choice
- Information and communication
The study ranks Medicare Advantage plans on a 1,000 point scale.
Here are the top Medicare Advantage plans for member satisfaction, along with their scores out of 1,000, according to J.D. Power:
1. Kaiser Permanente: 841
2. Highmark: 807
3. Cigna-HealthSpring: 798
4. Humana: 796
5. UnitedHealthcare: 787
6. BlueCross Blue Shield of Michigan: 783
7. Aetna: 780
7. Health Net All Well: 780
9. Anthem: 778
10. WellCare: 742
Access the full study here.
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