Leadership

Healthcare is complicated — but members want their experiences with health insurance to be as easy as shopping on Amazon, executives told Becker's. 

Sarah London told Fortune on June 19 that she took a heads down approach to the first six to nine months on the job after being appointed to the role in March 2022. 

Satisfaction with commercial health plans is on the decline, with members expressing more frustration with customer service and communication from their insurers, according to J.D. Power's 2023 Commercial Member Health Plan study. 

Satisfaction with commercial health plans is on the decline, especially among younger generations, according to J.D. Power's 2023 Commercial Member Health Plan study. 

SCAN Group and CareOregon recently partnered with RIP Medical Debt to wipe out $110 million in medical debt, but the payers' CEOs said true relief must come from billing system reforms, Yahoo Finance reported June 14. 

Centene CEO Sarah London said technology and artificial intelligence could bring positive changes to the healthcare industry in the coming years, according to a June 9 report from Fortune.

Fortune published its 2023 list of the largest corporations in the U.S. ranked by revenue for their respective 2022 fiscal years, which includes 80 healthcare organizations. 

The Children's Health Insurance Program now enrolls more than 7 million children, but it began as a collaboration between neighbors in Western Pennsylvania. 

Blue Cross of Idaho's next CEO wants to make the payer a "destination employer." 

Four payers have been recognized as climate and sustainability leaders in 2023 by Forbes and USA Today.