Ms. Shield previously served as deputy director of CMS’ Center for Medicaid and Children’s Health Insurance Program Services. She was also deputy director for operations in CMS’ Center for Consumer Information and Insurance Oversight, according to a May 17 press release.
At Gainwell, Ms. Shields will work to understand and anticipate clients’ various needs and challenges. Alongside the product management team, she will apply these learnings to ensure consistent fulfillment of clients’ needs.
“One of the hallmarks of a market-shaping culture is the ability to anticipate clients’ needs and proactively solve them,” CEO Paul Saleh said. “Gainwell has been at the forefront of this effort, and with Karen joining our leadership team, her healthcare and technology background will be invaluable as we help clients improve the health and human services they deliver to members, all while modernizing systems and processes, and reducing costs.”
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