Healthcare operations, such as customer care contact centers and revenue cycle departments, often face significant challenges: high volumes, stressful environments, and heavy manual workloads. These teams manage complex, repetitive tasks—like explaining insurance coverage or guiding patients through financial decisions—which can…
Author: Vinay Gadade
The Musculoskeletal Crisis: Costly, Complex, and Persistent Musculoskeletal (MSK) conditions account for nearly $1 in every $6 spent on healthcare in the United States. Beyond the staggering costs, these conditions profoundly impact people’s daily lives, limiting mobility, productivity, and overall…