Five takeaways from the survey:
- Forty-five percent of respondents rate the quality of their healthcare as good or very good, down 11 points from last quarter.
- Sixty-seven percent strongly agree (14 percent) or agree (53 percent) that incivility is an issue in healthcare today, though more than half (at least 60 percent) have never experienced it themselves.
- Affordable insurance options, out-of-pocket costs and the cost of premiums were the top three most important healthcare issues to respondents.
- Consumers see health coverage and cost as the biggest drivers behind their decision-making about where to receive services.
- Consumers believe that some amount of visitation and care partner presence should be allowed in hospitals. They see care partners as very important when receiving services.
The surveyors polled 1,011 Americans from Jan. 29 to Feb. 7, 2022. Respondents were randomly selected to represent national U.S. Census estimates of gender, age, race, ethnicity, education, income and region.
