Where payers sold, moved office spaces in 2022

Payers have embraced the shift to remote and hybrid work. Some payers have downsized office space this year, and others have reworked new spaces to better accommodate hybrid work. 

Here are 12 payer office moves Becker's reported this year. 

  1. Aetna shuttered a 83,512 square-foot call center in Bethlehem, Pa. Most of the employees working at the center began working remotely during the pandemic and continue to do so. 

  1. UnitedHealth Group has a combined total of at least 780,000 square feet across several facilities available for lease in Minnesota, including two office buildings and a 54-acre campus occupied by Optum. It's unclear whether Optum will renew the lease, so the owner listed it, according to the Minneapolis/St. Paul Business Journal. 

  1. Commonwealth Care Alliance Health Rhode Island moved into a new 12,000-square-foot headquarters in Providence. The space hosts 45 employees. 

  1. Blue Cross and Blue Shield of Kansas City will move its headquarters to a new 260,000-square-foot, 18-story space in Kansas City, Mo. The insurance company currently occupies two office spaces in the city, and the move will allow the payer to consolidate its employees into one building. 

  1. Fidelis Care said it will commit to remote and hybrid employee workstyles and will exit some leases for office space in the Buffalo and Niagara Falls region of New York. The Centene subsidiary will keep its lease for 90,000 square feet of office space in Amherst, N.Y., but will reimagine the space to become the payer's primary office in the region. Fidelis employs about 5,000 people across New York and did not specify where it would be ending leases.

  1. Centene reversed course on its plan to build a 2.4 million-square-foot East Coast campus in North Carolina because of the shift to hybrid and remote work. The company will keep its existing space in Charlotte, N.C., and its 700 North Carolina employees will work hybrid or remote, the payer said. Centene had been set to receive $450 million in tax incentives for the project.

    Centene also said it would no longer move forward with plans to build the remainder of a $775 million expansion of its corporate campus in Clayton, Mo. This first phase of the project, a 27-story office building, has been completed. The payer will not renew its lease on around 200,000 square feet of office space in and around its headquarters of St. Louis. 

  2. Blue Cross Blue Shield of Kansas moved its Wichita office from the city's downtown to a larger space outside of downtown, designed to accommodate hybrid work. Around half of the payer's 1,600 employees work remote or hybrid. 

  1. The Blue Cross Blue Shield Association will lease 95,000 square feet of space in the Aon Center, just one block from its current headquarters in Chicago. The association will also relocate its Washington, D.C., office to a new 64,000-square-foot space in 2024.  

  1. Health Care Services Corporation, parent company of Blue Cross Blue Shield affiliates, is downsizing its office space in suburban Chicago, moving to a smaller office space in Downers Grove, Ill. 

  1. CareFirst BlueCross BlueShield leased 80,000 square feet of office space in Columbia, Md., as part of the nonprofit payer's regional expansion strategy. CareFirst will design and custom-build its office interiors in 2023 and open in January 2024. 

  1. Humana donated an eight-story, 130,000-square-foot office building in downtown Louisville, Ky., to the University of Louisville.

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