Poll: 61% of ACA enrollees satisfied with marketplace insurance options

Most Americans who purchase health insurance through the ACA marketplace are satisfied with the coverage options available, but a number of them also experienced difficulties when attempting to renew or buy coverage, according to a March poll by the Kaiser Family Foundation.

For the poll, researchers interviewed 2,534 adults in February and March. Respondents included 274 individuals, referred to as non-group enrollees, who purchased their own insurance.

Seventy-one percent of ACA marketplace enrollees said they had a choice of health plans from different insurers during the most recent enrollment period, but 23 percent said there was only one insurer selling plans in their area. Additionally, 61 percent of marketplace enrollees were "very satisfied" or "somewhat satisfied" with their available health plan choices.

At the same time, one-third of marketplace enrollees (32 percent) said they had problems during 2018 ACA open enrollment, according to the poll. The most common problems were problems when setting up or logging into an account (15 percent) and problems when comparing their different available health plans (15 percent).

Additionally, both marketplace enrollees and non-group enrollees said they were worried about the possibility of future lack of coverage where they live. Specifically, 51 percent of non-group enrollees and 58 percent of marketplace enrollees said they were "very worried" or "somewhat worried" no insurance companies will be selling plans in their area in the future.

Read the full poll results here.



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