Humana detects 'suspicious' behavior in calls to its automated 1-800 numbers

Humana is notifying an undisclosed number of members their protected information may be jeopardized after its technology team determined several calls to its automated 1-800 numbers were "suspicious," according to a notice posted by the office of the Vermont Attorney General.  

The insurer said incoming calls to its interactive voice response telephone system, which asks members to identify themselves by providing their date of birth, zip code and Humana identification or Social Security number, raised red flags when the caller successfully identified themselves but did not speak with a Humana representative or continue with the call.

"Based on this, we believe it is possible that someone may be trying to use [members'] information in an inappropriate manner," the notice states. "At this time, no inappropriate action was taken within Humana's systems using the information; however, we felt it was our responsibility to make [members] aware that this incident occurred."

Humana has blocked the incoming phone numbers making the suspicious calls and continues to monitor its phone system. The insurer is also offering affected individuals free identity theft protection services for one year. If members notice any change to their explanation of benefits letters, SmartSummary or medical records, they should contact Humana for assistance.

More articles on payer issues:  
5 things to know about Kaiser's health plan
Thrive in a changing payer market with analytics as a core competency
CareFirst promotes COO to CEO: 5 things to know

Copyright © 2023 Becker's Healthcare. All Rights Reserved. Privacy Policy. Cookie Policy. Linking and Reprinting Policy.